Authorize agreement with LinkLive, Inc. for VOIP services for 311/211

A Resolution authorizing the Mayor to execute an agreement with LinkLive, Inc. to provide VOIP communication services for the Center for Service Innovation 311/211, at an initial cost of $31,000.00, and an ongoing annual cost of $24,000.00. (Requested by 311/211 Center for Service Innovation)

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On January 6, 2026, the City of Knoxville, TN City Council adopted “Authorize agreement with LinkLive, Inc. for VOIP services for 311/211” by a vote of 9–0.

Unanimous Adopted 9-0-0-0

Motion to approve the resolution

Moved by Charles Thomas · seconded by Debbie Helsley

Topics: Contracts & purchasing

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The vote as recorded

Aye · 9

Karyn Adams District 1 Nathan Honeycutt District 2 Doug Lloyd District 3 Matthew DeBardelaben District 4 Charles Thomas District 5 Denzel Grant District 6 Lynne Fugate At-Large Seat A Debbie Helsley At-Large Seat B Amelia Parker At-Large Seat C

The figures in this motion

$31,000
$24,000

All spending approved by this body →

Public forum

The clerk’s minutes note 2 speakers at the public forum for this meeting.

A sign-up count from the minutes — not a measure of overall public opinion.

Minutes of the 6 January 2026 meeting — page 8

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